Dependent on the product and print process. Standard turnaround is 10 business days or less. Rush services available free of charge, customers must confirm rush productions before orders are placed. Rush fees exclude expedited shipping or set up for promotional orders.
There are seven graphic designers on staff to help bring your ideas to reality. However, please note that A&P Master Images, LLC owns all rights to artwork they make or recreate. A&P will supply customers with JPEG and PNG files for customer use on digital media. The only artwork you ever pay for is artwork you the customer chooses to own.
We have over 1,000 samples in our showroom between apparel and promotional items.
Free delivery by our team within a 45 mile radius. Orders can also be shipped using USPS, UPS, and FedEx for an additional fee.
We can build online stores FREE of charge. Online stores usually take around 4 to 5 days to be created. A&P will fulfill customers orders and ship them to your customers for you. We manage over 100 online stores that are open year round and some that open & close per individual customer needs. A&P can handle all size stores and customers.
We have access to over 4,000 manufacturers and wholesalers. We have the ratings and safety information on all of suppliers and their products. This ensures our customer always gets the best products and customer service.
Customer service gets you a quote. Once you approve the quote link you will receive an invoice for half down if your company does not have terms set up. Once half down has been paid we order all supplies right away for your order and get the order to our artwork team. Most proofs are sent 1 to 3 days before the order is due. We make any changes needed and once the artwork is approved it goes right into production. Once everything is inspected and boxed customer service will contact you by phone and email to make you aware that the order is complete!
If your order is not a rush order you have up to 72 hours to add on to the order. After 72 hours then a new order need’s to be written up and may not be done at the same time as your original order.
If your order requires screen printing. We must know as soon as possible so we can hold your screens, so you do not incur a second set up fee.
If you want to change your product on your order you may do so if it is not already with our production team being customized. If we have already ordered the product for your original order that you signed off on. You will be billed for the restocking fee and shipping of the product back to the manufacturer.
We provide samples as needed per order. If we provide an apparel sample for an order for sizing. We must have it back when the order is placed. If you do not return it it will be billed to your order.
Our company will not print a Trademarked logo unless you have permission from the company or owner to do so. We accept written letter’s or emails from the company that owns the trademark.
We do not print anything that has a Copyright unless you have permission from the company or owner to do so. We except written letter’s or emails from the company that owns the copyrights.
If you are a police officer or fireman and you want your department logo on something we require that you get the chief or assistant chief to email us or write us stating it is okay that you order from us. This rule is in place to protect your department.
Apparel: Our apparel is warrantied by the manufacturer for up to one year against manufacturer defects. If you find something that is a manufacturer defect. Bring it in or ship it to us to look at. If we determine it is a manufacturer defect and we can not fix it in house. We order you a replacement.
Promotional Item: If something is wrong please send us a photo or stop in so we can look it. If something is a manufacturer defect. We can turn it in and get it taken care of for you.